Frequently Asked Questions

How do I find out about shows at the Grimsby Auditorium?

For the very latest information on our shows:

Here on www.grimsbyauditorium.org.uk

Call our box office number 0300 300 0035

Add yourself to our email list on line or when visiting the venue or booking a show. 

Like us on facebook 

Follow us on twitter @GrimsbyAud


What kind of shows can I see at the Grimsby Auditorium?

Grimsby Auditorium is the area’s leading live entertainment multi-purpose venue hosting a variety of live events from comedy, music, West End, opera, dance, pantomime, children’s shows social events and conferences.


Do I need to bring ID when I pick up my tickets?

Yes please bring some form of identification when picking up your tickets.


Where can I go to eat in the area?

There are lots of places to eat in the area. Please take a look at ‘Your Visit’ 


What are the Box Office opening times at the Grimsby Auditorium?

Grimsby opening times are as follows:

Monday – Saturday

For phone or in person 12pm – 6pm.

Sundays & Bank Holidays

Open 1 hour prior to the performance commencing.

Show Nights

Closes 15 minutes after the performance commences.

For deliveries outside of these hours

Please ring the bell or call 01472 324032.


Is there free car parking?

Yes, you can park for free at the Grimsby Auditorium. We have over 350 on–site car parking spaces and 10 coach parking spaces.


Transaction fee and Booking fees?

For a full description of any fees, please visit ‘Your Visit’ and ‘Booking Fees’.


Is the venue equipped for people with disabilities?

There are twelve wheelchair spaces available in the theatre and there is lift access to all levels of the theatre. All areas of the theatre are accessible to customers with limited mobility, including wheelchair users. We are also equipped with a hearing loop and we have an infrared sound amplification system.

For more access information search under ‘Your Visit’ and click the ‘Access’ section. 


Babes in Arms

Babes in arms (children under 3 years) shall be admitted free of charge to those shows they may attend (children’s shows and pantomimes only) however children under the age of 18 months will not be admitted to any performance unless they are specifically aimed for them (i.e. children’s shows and pantomimes). Children must be supervised at all times.


CORONAVIRUS ADVICE

Updated 18th March, 2020

❗️IMPORTANT CORONA VIRUS UPDATE❗️

GRIMSBY AUDITORIUM DOORS ARE NOW CLOSED TO THE PUBIC UNTIL FURTHER NOTICE.

Following the Government’s announcement, advising the UK public to avoid unnecessary contact, highlighting theatres, we have temporarily postponed upcoming shows. Due to the ambiguity and the lack of clarity, we don’t know how long this may be for, therefore we are working with the producers of all our shows and taking guidance from industry specialists. We will post further information as soon as possible.

Please note, due to the high demand on our frontline staff, we ask all of our customers to please bear with us in these difficult times and not contact the venue. We will contact you either by email or phone regarding your upcoming event as soon as possible.

Tickets are still valid for any rescheduled dates. If you are unable to make the new date then we are asking customers to please consider the option of vouchers to use on a future performance at our venue instead of a refund.

We appreciate your continued support and understanding.

For further information please visit the NHS advice website http://nhs.uk/coronavirus

Updated 24th March, 2020  6.35pm

The Grimsby Auditorium Team are working hard to re-arrange events as quickly as possible. For our most up to date information re rescheduling and cancellation of shows so far please see our Facebook pinned post. If a show you have booked for is not included then we don’t have any further information at this time, however we will continue to give you updates as quick as we can.

Tickets are valid for any rescheduled date.
*If you are unable to make the rescheduled date and would like a refund please make sure you email us grimsbyboxoffice@lincsinspire.com by 1st April 2020. The information we will need is the name of the person who booked, the name of the show and if possible the booking reference. Please note that refunds may take longer than usual due to the venue being closed until further notice.*
If tickets are bought through a third party, then you will need to go back to the point of purchase. Also please consider the option of vouchers to use on a future performance at our venue.

Due to the high demand on our frontline staff, we ask all of our customers to please bear with us in these difficult times and not contact the venue. We will contact you either by email or phone regarding your upcoming event as soon as possible.

We appreciate your continued support, patience and understanding.
Please stay safe and look after one another.
The Grimsby Auditorium Team